Refund policy
It is our hope that every customer will be happy with their purchase.
However, if you are not happy with your purchase, you are eligible for a refund, when you return the merchandise in complete, unused and undamaged condition within 15 days of receiving your order. Once we receive the merchandise, your refund will be issued to the payment method you used to purchase which can take up to 5-10 working days.
Shipping costs are non-refundable, and the return shipping costs are the responsibility of the customer.
Return Shipping Costs
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If the return is due to our error (wrong item sent, defective item, quality issue, etc.) : We will cover the return shipping cost and provide a prepaid return label.
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If the return is due to a preference-based reason (change of mind, didn’t like it, sizing preference, etc.): The customer is responsible for the return shipping cost. This amount may be deducted from the refund or paid directly depending on the return method provided.
Damage due to shipment must be reported within 2 business days of receipt. While we are not responsible for damage done during shipping, we will do our best to replace damaged products if at all possible. We will offer a refund if no replacement is available. A photo will be required to show us the defective product.
To begin the refund/return process, email us at info@pursyoo.com to let us know that you would like to return a product.